FAQS

Below is a list of our most commonly asked questions. If you cannot find an answer here, please call us on 01844 354334 or email sales@justembroidery.co.uk.

Standard production is 2 working days and UK delivery is usually within 3 to 5 working days. Delivery outside of the UK is usually with 14 working days. Should you have a special requirement or need your order sooner, please feel free to get in touch. We can arrange next day dispatch should your order be very urgent.

Delivery is FREE on all UK orders above £50.00. Delivery for orders under £50.00 will be charged at £5.95. Our delivery charge for orders outside the UK are:

  • Europe 3-5 days typically – £8.99
  • USA 5-7 days typically -£12.99
  • Rest of World 5-10 days typically- £15.99

You can pay online by credit/debit card via Paypal. You do not need a PayPal account to order from us. Alternatively, payment can be made by calling us on 01844 354334.

Yes. Your payment details are only ever entered on PayPal’s encrypted secure server, this eliminates the possibility of your details getting into the wrong hands.

Yes. Please contact us before ordering.

As all items are custom printed, you are unable to cancel an order once the order is placed. This is in accordance with the Distance Selling Regulations. Your statutory rights are not affected

All items deemed defective or damaged should be returned within 72 hours of receipt. The purchaser must notify us within 24 hours of receipt of any problems with the goods. Made to order items/personalised items such as banners, magnetic signs, vinyl graphics, posters and stickers are exempt from the Consumer Protection (Distance Selling) Regulations 2000 (amended 2005), Part 13 Exceptions to the right to cancel- section c) This is because they are made to order and only intended for the recipient. We can only offer refunds or replacement on bespoke items when a bespoke product is damaged or faulty.

Should you encounter a problem with a damaged package, please sign for the package as “DAMAGED” and notify us immediately. If a part of your order is damaged within the packaging, please let us know immediately.